Shipping Policy
1. Order Processing
Each product is handmade and inspected before shipment. Please allow 14–21 business days for production and processing after your order is placed. You will receive a confirmation email once your order has been shipped.
During peak periods or promotional events, processing times may be slightly longer — any delays will be communicated via email.
2. Shipping Methods & Delivery Estimates
We ship worldwide from Shanghai China via EMS / ePacket / DHL / FedEx.
Estimated delivery times after dispatch (business days, excluding customs clearance delays):
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| North America | [10–20] days | [5–8] days |
| Europe | [10–20] days | [5–8] days |
| Asia-Pacific | [7–15] days | [3–6] days |
| Latin America | [15–30] days | [7–12] days |
| Middle East & Africa | [15–30] days | [7–12] days |
Delivery estimates are provided by the carrier and are not guaranteed. Delays caused by customs inspection, holidays, or force majeure are outside our control.
3. Shipping Rates
- Standard shipping: EMS
- Express shipping: calculated at checkout based on destination and weight.
4. Discreet Packaging
We understand the importance of privacy. All orders are shipped in plain, unmarked packaging with no product description, brand name, or identifying information on the outer box. The sender name on the shipping label will appear as neutral sender name, and the customs declaration will describe the contents generically (e.g., “silicone product” / “prosthetic product”).
5. Customs, Duties & Taxes
International shipments may be subject to import duties, customs fees, and taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
We cannot predict or control customs charges and are not responsible for delays caused by customs clearance. If a package is refused or abandoned due to unpaid customs fees, refunds will be issued minus shipping costs and any return fees charged to us.
6. Tracking Your Order
A tracking number will be provided by email once your order ships. Please allow [24–48] hours for tracking information to become active.
7. Lost, Delayed, or Damaged Shipments
- Lost packages: If tracking shows no movement for 20 days (standard) or 10 days (express), contact us and we will investigate with the carrier. Confirmed lost packages will be re-shipped or refunded in full.
- Damaged packages: Please keep all packaging and contact us within 7 days of delivery with photos and your unboxing video (see our Returns & Warranty Policy). We will file a claim with the carrier and arrange a replacement or compensation.
- Incorrect address: Please verify your shipping address at checkout. We are not responsible for orders shipped to an address provided incorrectly by the customer. If a package is returned to us due to an address error, re-shipping costs will apply.
8. Restricted Destinations
Due to customs regulations concerning intimate and prosthetic products, we do not ship to the following destinations. Orders with shipping addresses in these countries/regions will be cancelled and refunded in full.
- Middle East & North Africa: Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Oman, Bahrain, Iran, Iraq, Yemen, Jordan, Egypt, Libya, Sudan
- South & Southeast Asia: Malaysia, Maldives, Pakistan, Bangladesh, Sri Lanka, Brunei, Thailand, Vietnam, Indonesia
- Africa: Senegal, Malawi, Uganda, Zambia, Zimbabwe, Botswana
- Caribbean & Pacific: Cayman Islands, Turks and Caicos Islands, St. Kitts & Nevis, St. Lucia, Papua New Guinea, Fiji, Bhutan
- Other restricted markets: India, Philippines, Kenya, Cambodia, Nepal, Türkiye
- United States: Alabama (state-level restrictions)
8.1 Customs Confiscation Disclaimer
Regulations regarding intimate and prosthetic products vary by country and may change without notice. While we declare all shipments accurately as “silicone prosthetic product,” some customs authorities may classify our products differently and seize them.
If a shipment addressed to a destination not listed above is delayed, returned, or confiscated by customs, we will assist in filing a claim with the carrier where possible; however, losses resulting from customs seizure in the destination country are outside our control and are not eligible for refund or replacement.
We strongly recommend customers verify their local import regulations before ordering.